Virtual rendering software allows users to create a mock-up of what a home would look like with different styles of roofing, siding, windows or doors.

The home renovation industry is booming, as people are spending more time at home due to the pandemic. COVID-19 also means that contractors need to conduct business differently. Luckily, many tech tools exist to help you safely and successfully estimate, bid and communicate with prospective clients. Here are four tips on winning business during COVID-19.

1. Create Estimates Virtually

Keeping six feet apart is easier when you minimize the amount of time you’re spending on the job site. Luckily, a number of tools exist to virtually measure a roof and estimate the cost of materials and labor. For example, EagleView allows contractors to see an aerial view of the home and generate a quote for siding and roofing jobs based on your low-end and high-end estimates. Plus, with its integration through ABC Connect, ABC Supply customers can calculate material costs—all without stepping foot on the job site.

2. Add Visuals to Your Bid

Social distancing makes it challenging to show material samples to prospective customers. The next best option is to include visuals in your bid. Use a virtual rendering software to create a mock-up of what a home would look like with different styles of roofing, siding, windows or doors. Many software options exist, including Pictureit. This program allows ABC Supply customers to upload a photo of a home and “try on” their preferred product lines that are readily available through ABC Supply.

3. Anticipate More Questions About How You’ll Complete the Project

The COVID-19 outbreak has created unprecedented challenges, including material shortages, cost increases and safety concerns. Anticipate questions that prospective customers might have about these topics and include the answers in your bid.

Most homeowners will appreciate the transparency and any efforts you’re making to ensure your team is minimizing the spread of germs while on their property. It’s also more important than ever to include a means to exit in your bids and contracts. Ensure that your force majeure clause clearly includes provisions for a public health crisis, so that you’re covered should COVID-19 drastically affect the project.

4. Remember That We’re in a People Business

In such uncertain times, trust is especially important. Begin establishing trust with homeowners by providing a high level of service, even before they’re officially your customers. Offer to meet via a video call to walk them through your bid and go over any questions they might have. Zoom, Skype and GoToMeeting are popular video conferencing services.

Treat a video call like you would an in-person meeting. Dress professionally, silence your cellphone and conduct the meeting in a quiet space without distractions. If you’re new to these tools, practice them beforehand so you’re not fumbling in front of a prospective customer.

ABC Supply is here to help you through this uncertain time. If you have questions on how to estimate a roofing job or submit a bid while social distancing, give your local ABC Supply location a call or visit abcsupply.com.